Privacy Policy

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when using our services:

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing details processed securely through Stripe (we do not store your full credit card number)
• Documents: Personal statements, secondary essays, activity descriptions, and other application materials you submit for editing
• Communications: Messages, feedback, and correspondence with our team
• Profile Information: Any additional information you choose to provide in your account profile

Automatic Data Collection

When you visit our website, we automatically collect certain information:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, and navigation patterns
• IP Address: Your Internet Protocol address for security and analytics purposes
• Cookies and Similar Technologies: See our Cookie Policy section below

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Edit and improve your application materials
• Process Payments: Complete transactions and send related information
• Communicate: Send order updates, respond to inquiries, and provide customer support
• Improve Our Services: Analyze usage patterns and enhance user experience
• Security: Detect, prevent, and address fraud and security issues
• Legal Compliance: Comply with applicable laws and regulations

3. Third-Party Services

We use the following third-party services to operate our platform:

• Supabase: Database hosting and authentication services
• Stripe: Secure payment processing
• Resend: Email delivery services for transactional emails
• Vercel: Website hosting and deployment
• Sentry: Error tracking and performance monitoring
• Google Analytics: Website analytics to understand usage patterns
• hCaptcha: Bot protection and spam prevention

Each of these providers has their own privacy policy governing how they handle data. We encourage you to review their policies.

4. Editor Access to Documents

Our editors have access to the documents you submit for editing purposes only. All editors are bound by strict confidentiality agreements. Your application materials are treated with the utmost discretion and are never shared with unauthorized parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Secure database storage with access controls
• Regular security assessments and updates
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Generally, account information and order history are retained for 3 years after your last activity. Documents submitted for editing are retained for 1 year after the order is completed to allow for revision requests. You may request earlier deletion as described in the Your Rights section below.

7. Cookie Policy

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at dr.michele.editing@gmail.com.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, contact us at dr.michele.editing@gmail.com.

10. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws different from your jurisdiction. By using our services, you consent to the transfer of your information to the United States and other countries where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: dr.michele.editing@gmail.com