Refund Policy

Refund Eligibility

Full Refund

You are eligible for a full refund if you cancel your order before editing has begun. This typically means within a few hours of placing your order, though timing may vary based on editor availability.

Partial Refund

If your order is currently in progress (editing has started but not been completed), a partial refund may be considered on a case-by-case basis. The refund amount will depend on how much work has been completed.

No Refund

Once your edited document has been delivered, refunds are not available. Instead, please use your included revisions to address any concerns with the edit. This ensures you receive the full value of your purchase.

How to Request a Refund

To request a refund, please email us at:

dr.michele.editing@gmail.com

Include the following information in your request:

• Your order number (found in your confirmation email or dashboard)
• The email address associated with your account
• Reason for requesting a refund

We will review your request and respond within 2-3 business days. Approved refunds are processed within 5-10 business days and returned to your original payment method.

When Refunds Are NOT Available

Refunds will not be issued in the following circumstances:

• Application Outcomes: We cannot guarantee admission to any program, and refunds are not available based on application results
• Completed Orders: After your edited document has been delivered (use revisions instead)
• Change of Mind: Deciding you no longer need the service after editing has begun
• Failure to Provide Materials: If you do not submit your documents within 30 days of purchase
• Terms of Service Violations: If your account is terminated for violating our Terms
• Missed Deadlines: If you fail to submit your document with sufficient time for editing before your application deadline

Revisions vs. Refunds

Revisions Included by Service Tier

Revision requests must be submitted within 14 days of receiving your edited document.

Expedited Orders

Expedited (24-hour) orders follow the same refund policy as standard orders. However, due to the faster turnaround time, the window for cancellation before editing begins is significantly shorter. If you need to cancel an expedited order, please contact us immediately.

Gift Cards and Vouchers

Gift cards and promotional vouchers are non-refundable and cannot be redeemed for cash. If you used a gift card or voucher for your purchase:

• The gift card/voucher value will not be refunded
• Only the additional amount paid (if any) is eligible for refund
• Unused gift card balances remain valid until their expiration date

Dispute Process

If you are dissatisfied with our refund decision, you may request a review by:

1. Replying to the refund decision email with additional information
2. Clearly explaining why you believe the decision should be reconsidered
3. Providing any relevant documentation or correspondence

We will review escalated requests within 5 business days and provide a final decision. Our goal is always to find a fair resolution.

Contact Us

For questions about this Refund Policy or to request a refund, please contact us at:

Email: dr.michele.editing@gmail.com